Nedbank Tigane Branch - Something fishy going on

On 18 December 2021, my elder aunt went into Nedbank, Tigane branch. She had received money from her home insurance to fix the damage that had occurred.

She asked the teller (whom she can identify in person) to assist her in transferring R11,000 to her grandson’s account, which was to be used to pay service providers.

She sat in the office and one of the bankers came in to inform her that R3,000 was withdrawn from her account at 10:34, while she sat there.

She told them she didn’t make any withdrawal and they insisted that she check in her bag for the money.

Being the wise and astute woman that she is, she promptly requested that they call the police. They then told her to wait while they investigated.

At 11:16, they told her the R3,000 was reversed, as a “mistake” had occurred. 1 hour 22 minutes later of “investigation”, with camera surveillance to check if she hadn’t withdrawn the money at the same branch, they had discovered that she hadn’t.

Our worry in this whole situation is that there is a **** at this branch, and some people may have been affected by it. My aunt was very upset and traumatized by the whole experience. Nedbank has to offer an explanation as to how money can mysteriously disappear and reappear. How many people have fallen victim to the same without reporting it?

We need a thorough investigation into what has been going on over the years because we can’t in good conscience, let this go without an explanation.