SM
Sipho M

1 reviews | Active since Dec 2016

22 Dec 2016, 23:34

Nedbank theft of my money from ATM

<p>I withdrew R 2 000,00 from an atm nedbank. Machine dispersed only a receipt which is in my possession that amount not received by me. Later I received an sms that R 2 000,00 was withdrawn. I went to the branch on the 14th December and I'm still waiting for response. I was promised a call by tellers, till to date Noone called. My debit orders will be affected by this slow reversal of my money.</p>

0
Replies (3)
Nedbank
Nedbank's reply23 Dec 2016, 09:10
Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team

SM
Sipho M's update06 Jan 2017, 01:34
Reviewer Update

Thanks for the speedy recovery of my money before the end of the year. I want to thank Nicolas Govender for emails and telephone calls to assist me.

Nedbank
Nedbank's reply06 Jan 2017, 08:24
Official

Thank you for your positive feedback. We look forward to a long-lasting relationship.

Kind regards

Client Experience Team.