NEDBANK THEFT

I am very concerned about the level of service that I have recieved from Nedbank and would like to share the disappointment. I do not appreciate the fact that my account is at collections and the first call I have received was 13 September 2019 and the debit order was successful. The debit order was for August. After numerous emails and phone calls 15:17 25/9/2019 Nedbank hasn't resolved anything. Instead I only receive calls for missing payment. I am not sure if I should keep the bond at Nedbank. The money is out of my account and paid to Nedbank Home Loans. My ref of recording date and time 1 October at 13h00 1October 15: 45 Nedbank collections is still busy investigating where the money is. As I have send full proof of my statements of debit order that was taken from my account. Futher to that Nednank on 1 October 15:44 Nedbank collections said they would keep me updated while they have the system problem. Today I receive a message to say I must must pay double to avoid further costs and interest on what...money that's been paid to them. IUp to date I have had no phone call from Nedbank to give me an update on the investigation....