NEDBANK - THE WORST BANK WITH THE POOREST CUSTOMER SERVICE

I'm not surprised why Nedbank is ranked number 18, Nedbank Clearwater Mall branch is the worst. They don't care about the clients, from management to the consultants, I went there on Thursday 7th, to place an emergency notice on my investment which takes 24 hours, I waited there four hours and I had to leave because I was still on duty at work. I went back on Friday and I was promised that the money will be definitely on my account the following day. I have been on the phone since from 9am today being transferred to one department to another, no one seemed to care to assist me, the call center agents were really doing their best to reach the branch to no avail, around 11 they managed to put me through to the Team leader named Morris, I was so shocked the way he handled my query, he was utterly rude, he didn't even care about my problem that I needed money urgently, I spent about 30 minutes on the phone begging for my money and all he was giving was lots of excuses with lack of business etiquette and he was so unprofessional. He took my details and he told me he was going to get back to me and he never did. Around 12:00 I phoned the call center again and they told me that the branch closed at 12:00. Few minutes later the teller who assisted me on Friday also gave me excuses, telling me that he did put notice on my investment, but he didn't have any idea why it was never transferred to my current account. Again I was told that they will ask the superiors to do the early release and they will call me back and because they don't care about their customers, problem still persists. Tomorrow is Sunday and I will still be stranded, because of the incompetence of Nedbank staff. I guess I will wait for Monday and see what happens and after that I terminate my services with this worst bank ever. This bank doesn't even deserve to be ranked number 18