NEDBANK THE WORST BANK TO EVER HAVE PRODUCTS WITH 3 debits in one month

Good day Nedbank, I trust this correspondence finds you well. I am writing to formally lodge a serious complaint regarding the unauthorized and incorrect multiple debits processed against my account by Nedbank, which have caused me financial distress and consequential harm. I entered into an agreement with Nedbank to recover arrear payments resulting from a missed payment in December 2025. As per this agreement, specific debit orders were arranged and approved to recover the outstanding amount. Despite this clear arrangement, Nedbank debited my account twice in error, in addition to processing the agreed debit order scheduled for the 25th of the month. This resulted in three debits being taken in a single month, which was neither agreed to nor authorised. As a direct result of this error: • My rent payment, which was due today, could not be honoured. • My relationship with my landlord and other third parties has been severely strained. • I have suffered reputational and emotional distress due to Nedbank’s failure to adhere to the agreed debit arrangement. This situation is entirely unacceptable, particularly given that these debits were executed without due regard for the agreed recovery plan and without sufficient safeguards to prevent duplicate collections. I hereby demand the following with immediate effect: 1. Immediate reversal of all incorrect and duplicate debits taken from my account. 2. Written confirmation of the reversal and correction of my account. 3. A formal written apology from Nedbank acknowledging the error and the inconvenience caused. 4. Assurance that controls are in place to prevent a recurrence of this issue. Please note that I am formally escalating this as a complaint. Should this matter not be resolved immediately, I will have no alternative but to: • Escalate the matter to Nedbank Senior Management, and • Lodge a formal complaint with the Banking Ombudsman of South Africa, supported by all documentation and proof of financial harm suffered. I trust Nedbank will treat this matter with the urgency and seriousness it warrants and rectify this error without further delay. I await your written response and confirmation of reversal as a matter of urgency.