Nedbank. The worst bank to ever deal with

Nedbank the Bank you should Avoid dealing with. I am discussed at the service Nedbank gives and am surely not the only person that thinks that. My son app**** for a credit card on the 6th July 2020 and was declined On the 28 July 2020 he gets a email stating that he can receive his credit card statements via email. He then phoned them to ask why he received the email and they told him his credit card has been approved and it will take 3/5 working days to receive it. He then ask them how can he access the money without the credit card and they told him to go to a branch to create a profile. He stands in a 3 hour queue get to the consultant and opens up a profile. The consultant tells him he can’t access the money as his FICA documents are missing which he mailed 3 times to them. He then mails the documents for the 4th time and give them a call. They then informed him his card is being dispatched to his nearest branch and will get a call to collect. In all of this he can see the money in his account they also debited him 220 for bank charges. He then phoned and ask why can’t he access his money and they tell him there a block on it but can’t tell him what the block is. On Friday morning he gets a call telling him his card arrived and he can come collect. He stands in a line for another 3 hours just for them to tell him they can’t give him the card cause it’s still blocked. They then tell him they going to phone Daniel who has a block on his card to find out what’s happening. He then waits another hour for them to get hold of Daniel who then tells them the loan is declined and doesn’t give a reason. So first you declined then you approved and see the money in your account where they even debit bank charges then after 4 hours at the branch you told you declined I am disgusted with the service my son has received from Nedbank and will definitely be taking this further.