TM
Thembani M

1 reviews | Active since Nov 2018

19 Jul 2021, 17:31

Nedbank, the worst bank in S.A.

Nedbank is the worst bank in the country. Issue 1: I logged numerous tickets years ago to have my card replaced. My card was sent to different branch for me to pick after I went to the Sandton branch many times to ask why the notification for when my card is ready wasn't sent to me and found out that they have another system that has an incorrect cellphone number I don't even know where they got it from. I asked that this be correct, till today it hasn't been fixed. Issue 2: The address on my Nedbank statement is incorrect, they have the correct details and I again went to the bank to have this corrected and fail the FICA verification because my statement account holder for my border corporate of where I reside has additional information. I used other statements which according to them also failed the FICA verification at the branch, I got so annoyed at continuously trying to resolve this that I left it as it was. Issue 3: I finally got a card replacement done without receiving a notification that it's ready but by giving them their max number of days for it to be at the branch also years ago. The card didn't work and I told them this while at the branch and this was never resolved even after they logged a call. I have been depending on cellphone banking, internet banking and their Nedbank money app. Issue 4: I received some funds into my account today and a lady from ***** calls me to verify that it's me and I give all the verification information she requested. Later I realise my immediate transfer hadn't gone through, they reversed it. Then I called the contact centre four times during which they blocked my cellphone banking, then my banking app and finally internet banking. I must now spend more of my money wasted on calling them to resolve my problem to go to the branch to have them unblock my profile since it has also now been locked.

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