Hellopeter
Share Your Experience
JC
Jarryd C

1 reviews | Active since Nov 2015

12 Feb 2018, 14:49

NEDBANK -- THE WORST BANK I HAVE EVER DEALT WITH

I app**** online about 3 - 4 weeks ago for an SAA credit card that is handled by Nedbank.... TO THIS DAY they still have not issued it......

I HAVE SUBMITTED ALL MY DOCUMENTATION around 3 times and still they say they are missing information, which i send through but get NO REPLY.

I have phoned them multiple times and had no help whatsoever, i even logged a complaint on with there COMPLAINTS department...their call center agents dont give a **** about this and neither does there management team....

I have never been treated this way by any company, im actually surprised that you are still in business....all i want is my SAA credit card and you people dont even want to give that to me....

I can only hope that someone HIGH UP at NEDBANK reads this and actully does something to improve thier customer service because at this point i would get more help from Home Affairs or a dog turd then from NEDBANK.....

0
Replies (7)
Nedbank
Nedbank's reply12 Feb 2018, 15:07
Official

Dear Jarryd

We note your frustration with the fact that your complaint has still not been resolved. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

JC
Jarryd C's update12 Feb 2018, 15:09
Reviewer Update
I have sent EVERTHING THROUGH.....i dont want a "resolution manager" i want a F****G RESOLUTION AND MY CARD TOMORROW....
JC
Jarryd C's update12 Feb 2018, 18:19
Reviewer Update
STILL NO FEEDBACK.....WORST BANK EVER!!!
JC
Jarryd C's update12 Feb 2018, 18:19
Reviewer Update
STILL NO FEEDBACK.....WORST BANK EVER!!!
JC
Jarryd C's update13 Feb 2018, 09:54
Reviewer Update
Will I ever get a constructive response that will actually assist me rather then your generic reponse of..... "Your comments have been noted." You do realise that i have supercharged this review... I am willing to PAY to show to the PUBLIC just how bad of a bank you really are... Its actually disgraceful how horrible your service is....
Nedbank
Nedbank's reply13 Feb 2018, 09:59
Official

Dear Jarryd

Your complaint has already been logged prior to you logging it on this platform and you need to continue to liaise with your Resolution Manager. Account or Application related feedback information is not posted on this platform.

Regards

Client Experience Team

JC
Jarryd C's update13 Feb 2018, 10:06
Reviewer Update
Well my "Resolution Manager" is not doing their JOB....thats why im posting here to actually get some proper attention to my issues. I haven’t even had a courtesy call or email since i lodged this complaint on hellopeter. it looks like nobody is willing or able to help me and i just have to wait for the BLACK HOLE of Nedbank to hopefully spit out an SAA credit card sometime in the next few years…