Nedbank the worst bank ever

I am extremely disappointed in how Nedbank has handled the recent *****ulent activity on my account.

On Monday, 30 June 2025 at 11:15 AM, I noticed two identical deductions on my account through SMS notifications. The purchases were for Cardless Cash voucher withdrawals in Johannesburg, while I was physically in the Free State. At the time, my Nedbank app was glitching and I couldn’t access it immediately. Once I managed to log in, I tried to save the remaining money and went straight to my nearest branch to report the suspicious activity and ask them to block my account.

I also opened a case at the police station on the same day.

The branch assured me that my debit orders wouldn’t be affected, as the ***** department would be handling the case. However, not only did my debit orders bounce, but I was also charged penalty fees, even though Nedbank froze my account. I now have to deal with extra charges and missed payments, and my credit score is being damaged through no fault of my own.

Since the 30th of June, I have been going to the bank almost every day and making countless calls to try and get help. All I’m told is that I must wait for the ***** department, with no updates, no access to my funds, and no form of interim assistance. I have urgent debts to settle and even the small amount of money left in my account is inaccessible.

Today is 10 July. It has been 10 days of anxiety, financial stress, and no resolution. I’ve banked with Nedbank for over 5 years and hold multiple products with the bank, but I feel completely neglected. I trusted Nedbank to keep my finances secure, yet I’m the one suffering, while no action seems to be taken.

The fact that this investigation is said to take up to 9 weeks, with no support in the meantime, is unacceptable. I expected better. Instead, I feel betrayed and abandoned.

Please do better, Nedbank.