Nedbank, the wonderful - NOT!!

Unfortunately, there is no process for giving Nedbank a minus star. On 21.8.2024 I took a German National to OR Tambo to catch his flight back to Germany. He wanted to cash some money so went to the Nedbank ATM behind the BYTE Cafe. The ATM retained his German bank card. We called the emergency(?) number. Some guy told us to contact the branch linked to that machine. When I pointed out the time (17:00) to him, he said 'oh, they won't be open. So, I asked him what we should do, and he said he could understand my problem but had no answers. Can Nedbank tell me how we recover this card, that is not in my name, but belongs to my brother-in-law? Pathetic service, as usual, from Nedbank. Or would they like my brother-in-law to fly back? This is the service I've come to expect from Nedbank (and I have been one of their customers for about 28 years). Looks like I'll checking out my options for my bank accounts and investments.