Nedbank the weakest link

We needed to repay and settle a personal loan from Nedbank, after obtaining all the banking details from their call centre I went to my bank Standard bank in order to load Nedbank details as beneficiaries. What was supposed to be a simple exercise became a big obstacles that lasted an hour solve. My bank could not find the details supp**** by Nedbank on their system, the account supp**** by them did not exist and none of the Nedbank division bank could be linked with account sup****. We back to the Nedbank branch after explaining the proble the consultant made a telephone call and then sent us back to Standard bank again the banking details supp**** did no match any of the divisions of Nedbank. We had no option but to go back again to Nedbank, however the service we received at Nedbank was shocking as it looked like none of the staff members in the branch were able to solve our problem instead they moving from one colleague to another in order to find someone who understood the problem.finally we decided to go back to Standard bank and the consultant at the branch managed to help us and we loaded the beneficiaries.