Nedbank the terrible

I used to think Nedbank was the best bank in SA, but i was sadly mistaken! I logged an insurance claim on 25 February. I am not a plumber and i tried to explain that the pipes in the cupboard under the sink is gushing out water. I was told, 3 weeks later after i had to phone in to get an update, that i need to get a plumbers report. A plumber gave his invoice with report. I was then told to submit photos which i did and after a week i had to phone nedbank insurance for an update. I was told that everything is there, but there is no claim form! I was emailed the form and filled it in and now im still waiting for either a response or pay out! This is just for the plumbing! I will now have to submit another claim for the cupboard that is rotten! There are numerous things i could have used my insurance for, but instead i fixed the issues myself, but from now on i am claiming for every single little thing that is covered under my policy.