Nedbank, the technological disaster bank

It has happened at 3 occasions now that I had to go into the bank to pick up a card and have to wait 30 minutes to 1 hour for this while the branch is not very busy.

What is causing this frustration is the queuing system poor design. I have to get a ticket at the door to be helped, but people who want to use the tellers dont. They get helped within 10 minutes at most but anybody who wants to use any other service has to wait 30 minutes before they might get called by the one teller who assists with tickets.

Today I had to pick up my card again from Silverton Branch. I took a ticket and went to stand in the queue for the tellers. As expected I was at the tellers within about 10 minutes, but they refused to assist because they dont do card collections. The queues for information and queries as 4 with a waiting time of 26 minutes. I came in later than the last person in that queue so I knew I was going to have to wait 30 minutes before being helped.

Nedbank, I am not going to stand in that unfair queue of yours. I need my card delivered or some better service from you. I am now at the point where I am seriously considering moving to a bank that knows how technology work, and are eager to assist clients.