Nedbank the selfish bank

First I went to Nedbank yesterday to open an estate late account. They made me wait for over 3 hours at Nedbank Attlyn Mall. They said we have to wait for 1 person to open the account. Only after sitting there for over 2 hours i get told that they have to scan the document's first and send them for verification prior to opening tge account. I then addressed the matter with the branch manager and only then he explained that all consulants cam open the account. Secondly the letter of authority we have comes directly from the DOJ. It is authentic. Why now does Nedbank still need to verify that the letter is authentic? Thirdly to verify and open an estate late account takes a month to open? I'm really? It means that when a persom dies and funeral money needs to be paid into account then the body stays in the mortuary for over a month? This is absolute *****. Nedbank you need to be more compationate to the bereaved families to assist them as much as possible. If I didn't have money to bury my Dad he would still be on ice. This is so upsetting. Clientele is waiting. I need my money back but i must wait longer because Nedbank is not willing to do anything sooner just like i waited over 3 hours for assistance at the branch. I guess we are only a number at the end of the day...