Nedbank the most useless bank to bank with

I had made a cash deposit on the 30th of April. I had misplaced my receipt, All i required was another receipt but no one could assist me .They made me do a saswitch query and now i have to wait 7 working days to get a response . I am currently sitting without lights because the receipt i have requested for my rental. I have called the call center ,the atm support and even made a complaint but no one can assit me .The people at the east rand mall are so unhelpful and clueless .How hard can it be to check the transactions on atm ,i know the atms have cameras and i will take the matter further until i get either another receipt or my money back .<br> i wonder how many ppl have had the same experience .The last time the bank took my money and i logged a saswitch query and no one contact me .