Nedbank The Grove Mall what a WOW

I requested information with regards to an investment, interest rate, terms etc. from Tanya Green at Nedbank The Grove Mall her direct response was as follows:

You can visit our website to get all the investment information www.nedbank.co.za Also note that investment accounts opened online has a higher interest rate then when you do it in the branch.

I then rep**** to her stating that I find her response shocking as it seems that she is not willing to insist and requested details of a financial advisor that is willing and able to assist. Follow up from her: Hi

You totally took my email out of context, I actually gave you that specific information in order to benefit you as the business owner. We have a variety of investments hence I referred you to our website as it is a lot of information when it comes to investments and secondly you will benefit in terms of the interest if you open the investment online, however if you insist in getting the information from branch and want to open it via the branch, I am more then willing to send you the information.

If you have decided on the specific investment you may contact me to set up an appointment to come through and open the investment you decided on.

Dear Nedbank please train your staff not to insult clients, and teach then that a simple apology will defuse so much tension in any situation. But to reiterate via firstly and secondly is quite a WOW and disrespectful manner to address a client.