NEDBANK THE GROVE MALL *********** STAFF

Today i went to the grove mall nedbank to collect my replacement savvy plus card, because my previous card kept say "chip malfunction" every time i tried to use it.

After i got the envelope with my new card i asked the lady that assisted me if my card is now active. she confirmed and said that i must use the same pin. i am no sure that she didn't active it as when i tried to withdraw money a few hours later at a nedbank ATM, the machine took my card and gave me a Receipt indicating "auth code 04" and said to "please contact the your branch".

since this happen just before 12 pm, am was more than 30 minutes from the nearest "open" branch(covid 19 branch closures) i call the call center and the man that assisted confirm my suspicion that my card was never activated and the worst thing is that he said that i am going to pay another R 140 for a mistake that was not my fault. this man also tried to sell me a funeral plan and overdraft .

Someone from this bank need to make contact with me before 3 July 2020 and have a solution to this problem, if not ill close my account and other product that i have with this bank on 3 July.