Nedbank, The bank that is like a crock of **** and no customer service.

Nedbank,

Your service is a crock of ****.

1. After being helped by a Florence to open the two accounts, and being told to go to the branch to pick them up, we proceeded there, only to find NO KNOWLEDGE of the cards, as well as another travel card that had been ordered two weeks prior. So we left with nothing.

WROTE A LETTER TO *** Here is the answer from Yvonne Dlamini

This is my fourth email and have spoken to three different people.

Two weeks ago, I filled in an online application for a pre-paid credit card, or travel card as it is also known. Please find the attached application. There has been no correspondence on this, and the branch says there is no card at the branch as nothing shows on the system. So firstly, what is the problem, and what is been done about this??

Secondly, I spoke to Florence Jale on Wednesday last week, as I wanted to open savings accounts for my wife and I. She said the pay-as-you-use account was the best for us, and that she would be able to open them for us. We went through the procedure of opening these accounts, and were told that we would receive an email to the effect, which has not been forthcoming. Yesterday I contacted Florence at ***, after which I received an email telling us to go to the branch, and that the branch would issue us the cards.

Went to Nedbank Clearwater this morning, as anticipated no cards were issued, as they cannot find the accounts on the system.

Just what game is trying to be played here??? As I do not take kindly to getting messed around, I have to say that the way this has been handled, is not at all professional in any way, shape, or form.

I am now waiting for a response, as I have tried calling your call center, but the unprofessional behavior that I have received there is nothing short of disgusting.

2. Went back to the branch, and picked up two cards, with no account numbers, also no offering to set up the banking app, or link my card with the current business banking app. Still, no travel card, as they only want us back next month for that.

Is this the way you treat your customers, as after phoning this Yvonne Dlamini, we get told that we need to go to the branch again to sort this out. I do not know what type of games you are playing at, but this is nothing short of ridiculous.

BELOW IS MY FOLLOW-UP LETTER OF COMPLAINT, WHICH HAS NOT BEEN ANSWERED, AND POSSIBLY WILL NEVER BE.

I have just been to the branch and picked up two debit cards in my and my wife’s name. No account numbers were given no setting up of a Nedbank Money App was done. Basically, just two cards were given and that was that. Travel card, still nothing, as the person was not in and they did not know about it. Only want me to pick up the card next month. So in short, that is how we have been treated by a so-called bank. And I must accept this? I must say, it is not looking good for Nedbank, as the customer service is shocking.

I am so tired of complaining, that it just sickens me.

Anyway, this is what I have come to accept in this country, with a bank that was no1, with service, but now is absolutely disgraceful.

Thank you, Florence for all your help, but it cannot carry on like this. No care is given to customers.

Your Bank has shocking service that is nonexistent, with people constantly apologizing for the bank's actions. I know that nobody is going to do anything about this, as that is the state of banking in this ****hole of a country that we stay in. At the first opportunity, I will be looking at a banking alternative for our business.