Nedbank - the bank that does not keep it's service promises

<p>I called Nedbank to query charges that went through my bank account.</p> <p> </p> <p>I was transferred from consultant to consultant, department to department and I had to tell my story over and over again. Eventually I spoke to a Team Leader (William Teffu) - and he advised he could not help with my query, and wanted to transfer me back to the previous department "because I do not have the rights/ mandate to process this request". (ref ********** 4146)</p> <p> </p> <p>When I requested to be transferred to the CEO's office, he refused and instead transferred me back to the call centre (where I asked specifically to not be transferred to). They then transferred me to the complaints department, and after speaking to Nelly who stated that a manager would call me by 11:30. (ref ********** ). this phonecall took over an hour.</p> <p> </p> <p>At 13:03 today, I had still received no call and I called them back. The manager who was supposed to call (Pranisha Govender) was not available.</p> <p> </p> <p>Why am I doing the running after Nedbank? This is unacceptable service from Nedbank!</p>