Nedbank, The Bank that does not care about clients

Sad to say, But all i get is promises off feedback and results, But nothing happens,<br> I have a little Daughter that is 8 years old and she Banks with Nedbank, my wife Banks with Nedbank, My Bond is with Nedbank, My House insurance is with Nedbank, My Two son's bank with Nedbank, The list goes on, There come's a time in life were loyalty to a Bank is not the Greatest idea, Maybe it's time to move on, WHEN YOU HAVE A QUERY THEY KEEP SILENT ON THERE SIDE, WHAT IS THE PURPOSE OFF HAVING CLIENT SERVICES WHEN NOTHING HAPPENS. ONLY PROMISE THAT ITS AT HIGH LEVEL MANAGEMENT,