Nedbank the bank NOT to bank with --- BAD CUSTOMER SERVICE !!!!

<p>I have a credit card with Nedbank. I came into financial difficulty and made arrangements with Nedbank. I have been making eft payments monthly. And email proof to Nedbank (*** and ***). I have the proof of these emails. Last week I received a call from an Attorney telling me that Nedbank handed me over. I then phoned Nedbank ***) and spoke to Siwe who confirmed that I was not handed over. The attorney then phoned me again telling me that I was handed over. This morning I phoned Nedbank. Now Nedbank says that my account was handed over before they (Nedbank) allocated the money to my account. Which I cannot understand as I have been emailing Nedbank the proof of payments. This morning I spoke to Lungile @ approximately 09:00 and requested that a manager phones me back. Number I phoned *** . At 11:00 I phoned again and spoke to Resma as nobody phoned me back. Then the team supervisor/leader, Ellaine phoned me at 11:15. She understands my problem but cannot assist as a call needs to be logged with the Johannesburg Branch to give me a call. She also said that when the attorney phones me again I must tell them that a query is pending. I requested her (Ellaine) to email me confirming our discussion - as yet no email received. The attorney said that if I do not co-operate a Summons will be issued. Please note: According to Nedbank I am using the incorrect reference number when making payment - my ID number. On the 12 of May also after speaking to Siwe I received an sms (that I still have as proof) that I must use my ID number as reference. <br /> <br />28 December - payment of R1000.00 EMAILED TO NEDBANK ON 29 DECEMBER<br />1 February - payment of R400.00 EMAILED TO NEDBANK ON 1 FEBRUARY<br />13 March - payment of R2000.00 EMAILED TO NEDBANK ON 13 MARCH<br />4 April - payment of R1000.00 EMAILED TO NEDBANK ON 4 APRIL<br />4 May - payment of R500.00 EMAILED TO NEDBANK ON 4 MAY<br /> <br />What is so difficult? Admit you (Nedbank) made a mistake with the allocations and take my account back from the attorney's.<br />I WILL DEFINITELY NOT RECOMMEND NEDBANK TO ANYONE. <br /> </p>