Nedbank Test your systems before releasing it to your clients

Nedbank, properly test your systems before releasing it to your clients (in the App or on Internet banking)

I have been trying to get scheduled bill payments working. I managed to load 3 and I had to delete one, because I couldn't edit it. The remaing 2 work as it should.

I contacted the robot on the app. It couldn't answer my question. So I asked to speak to consultant. She couldn't help me and asked that I phone the digital bank support.

I spoke to Nick on the 24th of January (initially I could load none of my scheduled bill payments). He went through verifying that I had the correct version of the App, removed one of my verification phones, nothing worked. He said that he would speak to the technical team on Monday.

On Monday he asked for a screenshot. I sent it him and a fault number was logged. In the e-mail that referenced the call number, they said it would take up to 21 working days to resolve.

What worked is a Client Services Manager did contact me. But that was it.

On asking whether it was only me that had this problem (I had a stroke which took out my left brain) - No response.

I had to edit the due date, and the Client Services Manager told me how to do it myself (even though I had told her I couldn't edit it).

So fortunately I could delete it.

On the 20th of February the client services manager told me that the tech team has advised her that a fix would be implemented in the next App release. But they are still waiting on a date when it would be finalised

On Tuesday I said this is the 21st working day, please advise me what the problem is. No response.