NEDBANK - TERRIBLY BAD SERVICE

I went into Nedbank N1 City as I wanted to open an investment account as they were offering the best interest. I told the Consultant that I didn't have a nedbank account and she said it was fine just it was better interest to open the investment account onlline instead of in the branch. I did that, got a reference number and was told I would be contacted within 48 hours as I would just need to go into the branch to give a copy of my ID Document, that was on the 3rd June. It is now the 7th June and I have still not received any feedback. I have spent the entire day trying to sort this out and keep getting put through from one department to another. I finally got a consultant on the line who proceeded to tell me that as I didn't have a Nedbank account I couldn't open an investment account online. I specifically told the consultant at the branch I never had a Nedbank account. I phoned N1 City branch now at 3.25 and was told by Zaida that she would get a Supervisor or Manager to phone me back. I am still waiting and the branch closes at 4pm. I cannot believe that I have received such terribly bad service from Nedbank and it's not a small amount that I want to invest. I have been retrenched and spent valuable airtime money from being on the phone for hours with no luck. I am retrenched and I am using my Telkom line and to get someone to phone me back is worse than pulling teeth. I am hoping that once I publish this review Nedbank will increase their training of their staff and ensure a much better customer service experience in the future. It might be the best interest but the worst service and there are other banks out there that I can negotiate with. This is disgusting.