Nedbank terrible service from customer service

Ordered a new bank card to be delivered to me. I pay for this service it is not a service Nedbank offers for free. A month now I have still not recieved my card. Cust service does not know where the card is the Nedbank courier (which I had to call) never recieved the card. They promise call back but never calls back. Ref nr given ***6 by nhlonipo at customer service. Worst service ever by a bank non professional bank. Beware of Nedbank.