Nedbank terrible service and unprofessional service providers.

I put a claim through with my household insurance on the 18/05/2021, within in minutes the received a sms stating a company as been allocated and I will be contacted which all happened . The company contacted me and advised they will come the following day to schedule and appointment at 3pm which i agreed too and stayed home. They never pitched when i called to follow up apparently he had tried calling me and my cell was off however my cell was on as I was working from home.( there was no need to confirm the appointment as I already agreed to the day and time) When I told the person whom was assigned to the call he had more attitude over the line which I then advised there is no point me and him going back and forth about my cell been on or off would he be able to come out. He agreed and advised he has a job to complete and will be at my place any time after 1pm which was fine as my husband was at home, When I got home after 5pm they were still not there and pitched just before 6pm , took out his apparatus to see if there was a leak and said he can't find anything ( all this was done with attitude and in no customer friendly manner) I am not the expert in his job so Im sure the questions I asked sounded STUPID to him and that was clear in his voice and facial expression. He was clearly just coming out to so that he could say he was here as it was late and Im sure he wanted to finish up. He took pics and then left. I heard nothing about my claim and decided to follow up with my provider Nedbank on the 22/05 which i was told it was rejected. I asked the consultant why she could not advise I then asked for the report from the company which was sent out she advised they did not receive it. We have then contacted numerous times as we would like to know why it was rejected what we are covered for to be explained because as per my policy I should be covered. Long story short today is the 02 June, and I am still waiting for Faeze who is manager to contact me as this was confirmed by Sam at 12.51pm on the 27th May assuring me I would be contacted as I advised I have been promised this before but nothing came from it. If this is the service Nedbank provides to loyal clients who do not claim unless it is needed, then I do not want to be associated with this company. I have already received quotes from other providers and will surly be taking up the offer.

Thank you NEDBANK for nothing but in today's time we as customers have way to many options to accept service like this. GUESS what he never found anything however we still have the problem.