Nedbank terrible service

Nedbank’s customer service has been extremely disappointing. Their staff appear poorly trained. On the 02/10/2025 i went to withdraw an Imali Voucher of R1550 however i couldn't because the ATM had a problem i left and later went back to try and withdraw again and i got the receipt to say my voucher has been cancelled i then called the contact center i was advised the funds was refunded back to the sender which is not true because to date the money has not been refunded. I have contacted your contact center again yesterday on the 08/09/2025 regarding this matter and spoke with Agent Siphele as well as Supervisor/TL Phindi Mweli. Both acknowledged that the issue resulted from Nedbank’s error. Despite this acknowledgment, the matter has not been resolved, and my money has not been refunded.

This situation is highly unsatisfactory, and I am requesting immediate action to ensure that the funds are refunded without further delay. I also request written confirmation of the steps being taken to resolve this issue.