MB
Marcelle B

1 reviews | Active since May 2016

16 May 2016, 10:07

NEDBANK - TERRIBLE SERVICE

<p>I went to Nedbank in Baywest and called the call centre to authorise my card as i was travelling overseas.They told me it was authorised.When i landed i went to check and it was not working.I called the call centre they told me it was authorised i must wait a few days i then tried a few days later and called again.They said wait till friday.I tried again still nothing.I then called friday and they said systems are offline.Now i called again and still nothing-Their systems are offline.How can noone assist me how can noone put me through to a team leader ??how can i be overseas and not have access to my card????????</p>

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Replies (3)
Nedbank
Nedbank's reply16 May 2016, 10:23
Official
Dear Marcelle, It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward. Kind regards Client Experience Team
MB
Marcelle B's update20 May 2016, 13:53
Reviewer Update
Thank you for the great service with regards to handling my complaint. I am satisfied with how quickly I got assisted with this.
Nedbank
Nedbank's reply20 May 2016, 13:56
Official

Thank you for your positive feedback. We look forward to a long-lasting relationship.