Nedbank technical issues coasting us mobey

Good day

May this email be directed to the Nedbank CEO ID: *** ***

On the 28th//02/2021 I made a payment of R4603 paying my rent on the money app, after that I received an SMS notification confirming that the funds have been paid and I saw my balance did go down with R4603 and according to the SMS received all was in order. After 10 days I was without lights as my land lord did not receive the rent money, she called me and asked why haven't I paid.

I rep**** rent was paid on the 28th of February, I then contacted nedbank and I was given the runaround. I took my savings and paid the rent. Poor service from Nedbank, I get charged for misleading notifications totally not fair.

I would like to be compensated with R4603 money that I took out from my savings and paid my rent again.

If a transaction fails and Nedbank gives me a notification that it went through, what do you call that?

I should have been notified of this and this would have been avoided. So it is safe to say that the money app is faulty.

Worst part I spoke to an agent the first time I called and he apologized and confirmed that an sms notification was really sent to me but now nedbank is coming up with stories that they no longer have access to that.

I have banked more than R*** with Nedbank in the past 12 months alone. The service I have received is very poor.

I have spoken with Marie and Olivier Mike but they have been rude to me and they did not even want to listen to me, I no longer wish to speak to them.

May I speak with the CEO or anyone who can honor my compensation.

Regards Israel ***