Nedbank taking my money

I sent a cash send to someone and when that person went to the ATM in Tygervalley centre the machine didn't dispense the money. She went into the branch and was told it will take 3 days to correct. Today when i do a follow up with Zola Zulu im told I was giving wrong information amd it takes 7 days to correct. I then email my banker and he confirms that it takes 3 days to correct. Ive been doing follow up email to Wayne Dyers to check when this will be corrected and then he decided to rather ignore my email as the bank doesn't give money back to clients. People please believe me when i say nedbank is the worse bank. Rather go bank with any other bank because even the staff of Nedbank advised that i move away as service isn't a priority at NEDBANK.