1 reviews | Active since Dec 2013
Nedbank takes over a month to give feedback on a credit card application
<p>I have been a client of Nedbank for a few years now. On the 10 August 2016 I app**** for a Nedbank credit card. I received numerous SMS's to send through documentation which I did 5 times already. To date 16/09/2016 i have not received any feedback from Nedbank. I have contacted them a number of times and all I'm told is that I should just wait for their call. How does it take over a month to approve or decline a credit card. I am appalled at the poor service I have recieved and the lack of accountability that Nedbank takes in treating their clients with respect.</p>
Dear Jeanette
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
Dear Jeanette
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
I am very please to say that Nedbank has gotten back to me(albeit after my review) and I have received exceptional service from their customer care people. I will continue to bank with Nedbank because the people I spoke to afterwards were kind and understanding of my frustrations. Thank you for your assistance. Appreciated much!
I am very please to say that Nedbank has gotten back to me(albeit after my review) and I have received exceptional service from their customer care people. I will continue to bank with Nedbank because the people I spoke to afterwards were kind and understanding of my frustrations. Thank you for your assistance. Appreciated much!