NEDBANK TAKES MY MONEY Case ***

Ridiculous! They steel your money and have taken 3 weeks to attend to my URGENT query for a transaction which happened on the 01 June! On the app they keep disconnecting you. When you phone or e mail then no one knows what is going on. It has been 3 weeks for them to STILL NOT RESOLVE MY QUERY! Furthermore, I have handed this query over to the Ambudsman last week , still no results!! I have asked for statements on my wallet account over a week ago....and guess what.....yip, no statements!! My opinion is that they most certainly have *********** staff in positions which could be filled with people who can actually read a statement!

Further more, the day I drove all ghe way to the bank and had a video call to have this resolved the manager told me that the money was returned only for me to have to explain to him that this payment was from another account and NOT FROM NEDBANK! I AM GOING TO CLOSE MY ACCOUNT AND I DO NOT RECOMMEND NEDBANK TO ANYONE. RATHET GO TO FNB or any other bank. Nedbank still has the audacity to charge me for sms to tell me that my account is in arears....if they did not steel my money then that would not be necessary and also I have not asked to be advised by SMS, But if course, steeling my money is what they do!!