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Naomi S
1 reviews | Active since Jan 2019
24 Jan 2019, 10:39
Nedbank takes money for electricity purchases and never sends vouchers
I've been buying repaid electricity using my Nedbank app. Yesterday i bought electricity and did not receive the voucher SMS (code sent after purchase to load electricity). This was not the first time it has happened and I am very frustrated. Why are there always something with Nedbank and there systems? When phoning you hold for hours and nobody can help you! Will definitely move my banking to another bank!
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Nedbank's replyOfficial
24 Jan 2019, 10:48Dear Naomi
We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution.
Kind regards
Client Service Support
Nedbank's reply24 Jan 2019, 10:48
Official
Dear Naomi
We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution.
Kind regards
Client Service Support
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Naomi S's updateReviewer Update
28 Jan 2019, 15:18Thank you very much for resolving the matter. I was contacted by a representative and the voucher code was sent to me.
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Naomi S's update28 Jan 2019, 15:18
Reviewer Update
Thank you very much for resolving the matter. I was contacted by a representative and the voucher code was sent to me.