Nedbank takes incompetence to a new level.

On 28 August I received an email changing my debit order date to 1 October. On 28 September I received a mms notifying me that my loan was in default as at 27 September. Also on 28 September an amount of R997.80 was transferred from my cheque account to my loan account causing my account to go into overdraft. I had to quickly transfer money from my credit cards to my current account to cover this. I have no more words for the INCOMPETENCE at nedbank. What is nedbank going to do about this now, what excuses can you still use?