Nedbank take responsibility for your errors!!!

We made multiple payments on our account on the 31st of October 2022. When we locked out everything was correct. When we locked in the next day 7 of the payments were duplicated. After a long investigation, Vincent Kisten from Nedbank came back and advised that it was a system problem. Now when I asked him how the bank is going to reimburse us, because we will not be able to get the monies back from the workers, he said he will come back to me. Still waiting. This is not acceptable. We want the money placed back into our account.