NEDBANK SYSTEMS ARE COMPROMISED AND THE STAFF ARE PATHETIC

On the 14th August, I received a call showing the Nedbank details. The caller identified herself as a Nedbank employee and alerted me of the unauthorized debit orders on my account. I had been a victim of these ****s and others on my Nedbank account on numerous occasions and on all these occassions Nedbank was alerted, resulting in me applying for new cards. I asked the caller if they could confirm if they were indeed from Nedbank. They confirmed this verbally and undertook to call back. Upon receiving their call again, they asked about the debit order with a company I had no arrangement with and the other 5 or 6, which I had debit order arrangements with. I was then transferred to someone who was going to reverse the debit order that went off without my authorisation. Upon talking to them they reiterated the other debit orders I have, the amounts and the dates that they go off on (these incl one with my daughter's school which I pay quarterly). As they were talking they sent an authorisation similar to Nedbank which came through my phone. I accepted this and subsequent to that, I received 1 or 2 sms's. After asking what the message were about it was claimed they were for the 'funds' that have been reversed. At that point then the caller ended the call and only after that I realised that in fact the funds were taken from my accounts in 2 tranches of R2.8k and R1.5k. At no stage was I requested to divulge any info that the callers did not have. After alerting the bank it was confirmed that I was ****med through the Send-i-mali and the money was withdrawn at an ATM, in Durban. I did have the details of the number where the money was sent and done no business with them nor had sent anyone money here in Durban using the Send-i-mali. I was told that I needed to go open a case. After encountering problems getting the correct bank statements I eventually managed to open a case. I then called the bank again to give them the case number and other details and I was then given a Ref. number and was told the investigation will take 6 weeks. I later received a message from some Busisiwe Mbenje alerting me that they are still busy with my matter and will revert back to me. A few weeks later, on the 3 October without hearing from her, I then called. She then told me that the investigation concluded that I was negligent and thus I should not be reimbursed my money however, they were going to offer an in-kind gesture of 23% of the amount, which works out to R900, I rejected this and still do. I was ****med whilst seating at the luxury of my house due to the negligence and un scrupulous behaviour of Nedbank staff who divulged my details to a 3rd party. NEDBANK ESPECIALLY THE MUSGRAVE BRANCH IN DURBAN IS PATHETIC AND THE WORST WITH ITS CLUELESS ***** MANAGER. I WANT MY R4.3 K FROM NEDBANK.