Nedbank System Breached And Nedbank Turning A Blind Eye

On the18th of April 2025 I trued buying data from my Nedbank account only to notice that I dont have enough money in the account. I then went on to investigate why there was no money because I had deposited money a few days before. Upon my investigation I noticed transactions that I was not aware of. I immedately called Nedbank and they logged a ***** case and I was told to wait from 2 to 6 weeks.

I eventually recied an sms saying that my case will be cancelled because the transactions was a cash send from me to a known number on my contacts. I filed a compalint and the complaints department said they will investigate and come back to me. They also came back to me with the same response.

I dont think they listened to me or carried out a thorough investigation because this is waht happened but they respond with one type of response which is "The case is closed beacuse the transaction is a cash send to a know number" There were three transactions done on my account: 1. A cash send of R1300 2. A cash send of R2 000 3. An atm withdrawal of R2400

Nedbank keeps saying that a cash send was sent to a known number, there is no mention of the other transactions. Now they have completely dismissed me and closed the case.

I am at a loss of words because none of those transactions were done by myself. I dont feel safe banking with them and I want my money back because their systems were definitely breached.

I have all my cards in my possession, I never lost my phone and did not give my pin to anyone.

My next step is the ombudsman, maybe they will take me seriously and actually find out what happened.

Any help from yourselves will be greatly appreciated.

Regards Monica