Nedbank supports ********* and **********

On the 27th January i went to the ATM, I got there put the card in, punched my pin in and my card was swallowed. I took my phone in panic and called the bank, while waiting to be attended t block my card two transactions went through first was R2000 then followed R200. The operator finally spoke to me and told me that it's too late, they took the money and there's nothing they can do, i mus just come collect a new card the next day. Today 28 feb i went to the bank and they organised another card and said i must just go home. They didn't try to help me maybe ask me to try a police station, what documentation to ask for... Nothing. I'm 66 years old, have been with Nedbank for over 20 years and I GUESS THIS IS HOW THEY MAKE THINGS HAPPEN. If they dont want to help me it means they support crime, they don't want to catch them, or fight for me. I will leave Nedbank coz they are not Loyal to me even if i was. I'm the only bread winner, I support a family of 6 on my own now we sleep in hunger while they carry on with their business. I can't stop crying. Not sure what i'm going to do. I guess you finally made things happen.