NEDBANK SUCKS POOR POOR RESPONSE & NO SERVICE

I app**** on line for a credit card on & around the 1/2 May 2021. With a lot back & forth since the application docs were requested & sent as duly requested. on the 27th May i received an approval with a revised offer. Please note all communication from Nedbank was via SMS (#%&#@). I could not accept the revised offer as there was no link or way to do that. I phoned Nedbank on the 29th May 2021 as i was having problems to accept.

I eventually got thru to a Consultant who could help after about 4 could not assist.

The offer was accepted by her on my behalf & I was assured it would be sorted out & she will call me on Monday to verify. I was given her email address so i could now communicate with someday. Monday came & went I had no further interaction so i sent an email. On Wednesday I phoned the call centre again trying to get hold of her. I probably spoke to about 6 people over 2 hrs who couldnt assist with thousand of apologies but getting nowhere. eventually the person who helped me on Saturday 29/05/2021 came online. Promises & apologies & saying my email wasnt received (without it bouncing back to me) & assuring the Team Manager will call be back as all info was provide to him & before she leaves the office at 4 she will call to ensure he called me. no calls & follow was received.

This morning 2021/06/03 I sent an email to the team Manager (no response its now 4pm). I called Nedbank around 10h05 am spoke to another person who tried to assist & tried to get hold of the person who assisted on 2021/05/29 & 2021/06/02 but she refused to take the call saying she was busy & had escalated to her team leader who was supposed to call me. Over 1 month has passed for a simple application from a Corporate Bank with no assistance to date & time for an approved application. This Sucks .

NEDBANK WAKE UP