Nedbank sucks!

It seems Nedbank is doing everything possible to annoy customers by cutting down on branches, staff and service. I was turned away by my branch as I didn't have an appointment. I have been with them over 30 years and was not even aware this was now a requirement. I then booked an appointment for 08h30 on Saturday morning to do a forex transaction - clearly stated in their pre-booking interrogation. Upon arriving I was told there is no forex service on Saturdays, the lady I was booked with is away on maternity and they could not understand why I would arrive without a telephonic confirmation from the lady I was booked to see - this after having the appointment seemingly confirmed at the end of the on-line sparring with a computer which also makes you pick the nature of the transaction you require - I presume I would need to make another appointment to open an account linked to mine for my daughter, which was what I also required, but was unable to enter as an option. Really, really frustrating. Hopefully somebody from their complaints department can contact me with step by step instructions on how to end our long term relationship as I am not happy with the way they have started treating peoplr recently.