Nedbank Sucks

I am using Nedbank. I opened an account with them less than a year. When I opened the account I brought my proof of address as you cannot open an account without one. I got paid and I stood on the line that was very long, only to get a message that my funds have not cleared. When I called them, I was told my account has been blocked as I need to FICA. I should bring proof of address again into the branch. I went to Wynberg, Cape Town this morning and they told me that they cant do anything as their system was offline. I asked why my account was blocked without even notifying me. No communication was made, no email and no phone call nor any response from the emails that I have sent them needing answers. Nedbank service sucks. My debit orders are declining because my account has been blocked and worst of all, I cant have access to my own money because the system is offline. I asked the lady at Wynberg branch to do the biometric from the tellers, she was so clueless and told me she cant do that as they only deal with money not the enquiries. I went to Wynberg for sweet nothing. My account is still blocked. I am switching to another bank as I am sick n tired of Nedbank unprofessional service.