NEDBANK SUCKS!!!

I used to hear people warn others never to use NEDBANK. Now I understand why. I went to the bank to have all my accounts with them closed but to my disappointment I was not able to. The agitated consultant I spoke sent me to their customer service over their phone. It took about 30 minutes for me to get hold of a constant. I spoke to Thabo the consultant who promised to call me back but never did.

The agitated consultant told me that I could not close the account if there is a debit order going through. What if that debit order is ********** and I cannot get hold of the person debiting from my account? Other banks have options of stopping debit orders via internet/cell phone banking. Why is NEDBANK so behind? Even CAPITEC has that option. Now the accounts are accumulating penalties because I don't use them anymore.

Why does closing an account have to be such a mission?