NEDBANK SUCKS !!!!!!!

I took Nedbank up when they offered me an American Express credit card in June 2018. I was expressly told that I need to bring proof of identification and proof of address as part of the FICA process, else I wont be able to pickup the card. I went with these documents to Nedbank Bryanston. I got my card and all was well. Roll on 3 months later and my account has been soft locked resulting in me not being able to use or transact at all. Phoning the call centre is a joke 1h45minutes later being transferred 8 times I was non the wiser. I was told my branch put a soft lock on my account. Went to the branch and they to was sent from pillar to post and still no real idea as to what and why.............Now I'm being told I have to FICA'd for an account I closed and that was paid in full in 2013. *** Nedbank ???? I was Fica'd for this Credit Card in June 2018.............. the biggest problem is that no one really knows exactly fact based what the issue is and why the two accounts are linked. 36 hours later and I'm none the wiser as to why my money is being withheld from me for something I was not responsible for in the first place