NEDBANK SUCKS

I have a pwrsonal loan woth Nedbank. My premium for May 2018 was not deducted so i made an arrangement for a double debit to be deducted END OF JUNE. During the month of June i had an insurance claim pay out before month end and 2 x debit orders was deducted. Payment for May and June. I have requested that the June premium be reversed and only debited end of June. I spoke to Sandile in the collections dpt and he assured me the same day i logged the dispute i would be reversed. We are now on day 2 since this is what i was told. I explained to him i had bouhht a vehicle in CPT that is currently at a depo in CPT costimg me R600 a day. Up untill today NEDBANK has cost me R1200 for a mistake that was made by them. Pathetic service.