Nedbank sucks

Horrible service 2nd time around! I got my first bond with them and i receive good service the first time an thought let me try the again for other bond,I app**** online rejected its fine,received an email with the Bond indicator number which i assumed was the ref, call and was taken to at least 5 different people.one was chatting to a friend and i could hear them gossiping , 5 min on the line the kept on talking, the other the was so much noise in the back people where comfortably charting aloud and then I Got this guy who was clearly rude and the nerve to tell me there is a difference between bond Indicator and the Reference. and that i got an incorrect bond indicator, whose fault was it . Called to lay a complain but I am still waiting for the manager. MXM they suck