nedbank such a disappointment-customers are only important if life is rosy-if u go through rough patch they kick to another bank

Nedbank took more than what I had arranged with their employee(Bridgette), instead of me paying a R1000 as arranged they took R4410.00 and one of their supervisor (Sheila)old as the bank they have every right to go into my account to take what is owed to them. I wrote on the website for complains, Reuben contacted me to try to solve my issue but in the end he came back to me saying the management is refusing to return some of the money.....I asked someone at my branch if they can do that in their client's account without their consent he was shocked and asked me to try withdraw from the ccard so as to get the statement coz she thought my story was a joke then the ccard was taken too. Why is nedbank advertising for people to use it for their salaries, I just feel sorry for new members if they can do this to me as their old members. Nedbank is such a disappointment, I refused when a friend mentioned it gives u best service if u own a business, now I see what he meant.