Nedbank student loan process frustrating.

<p>We began the process of applying for a student loan through the Nedbank Riverside branch in Nelspruit. All information required for the process was obtained via the Nedbank website. On the 17th January all the required documentation was submitted via Nipho at the branch and we were informed that the process takes 3 to 4 weeks. On the 24th January we recieved a sms from Nedbank requesting clearer copies of my spouses payslips, and these were submited on the 31st January 2017. And so the process continued. On the 22nd February we phoned the branch as to the status of the application. The branch phoned back on Friday the 24th February informing us that the application is still in process. To our absolute sock and horror we recieved an sms from Nedbank on the 21st February to please contact our banker urgently with a refrence number, as the process can not proceed due to incomplete documentation. This is five weeks after the application was submitted. Surely one ensures that all the relevant documentation is submitted as soon as possible to speed up the process. After banking with Nedbank for more than 20 years one feels like a account number with no personal service. In an age where one can track a parcel leaving Sweden and know the location on that parcel via the internet, the banking sector or Nedbank are far behind as to tracking the progress via their systems. Gone are the days where you had a personal relationship with your banker, and they ensured good service to the community. Our loyalty to them should also change, to selecting bankers by the monthly service fee. </p>