Nedbank stole my money

I have not used my Nedbank savings in 2 years. Last year in 2024 I received a message from Nedbank saying that they have closed my account. On 09/12/2025 a friend made PayShap payment of R1000 from his Standard bank using my cellphone number. I have never used PayShap before, so I thought the money would go into my Capitec bank account because that is my only active bank account. The money went straight to my old and closed Nedbank. I received sms notification from Nedbank saying R1000 has been deposited and R106 is my remaining balance. As a poor man, this can be very frustrating. The only thing I want to do is get my R100 and close the account to avoid any more future mishaps. I contact the call center. They tell me they can't assist because their system does not allow them to close this account and told me to visit my nearest branch. I visit the Atteridgeville branch and they tell me they can't assist because the computer system closed my account and can't do anything to help me because it's the system. A few things I cannot understand: - How does a savings account take R900 in bank fees - Why can't I just close the bank account and move on with my life. - Why do Nedbank employees keep hiding behind the computer system. This does not put a smile on my face. No. No. No. Nee. Nee. No....