Nedbank stole my money

In June 2017 i received a notification saying i bought R30 Vodacom airtime using my bank card.The following day i withdrew all my money. A week later R30 airtime transaction was made ( day after payday).I quickly ran to the bank ( Mabopane central city).As i was standing in a queue,another R30 Vodacom airtime was bought.The lady that was helping me at the bank told me my card was cloned. She then opened a new account for me and moved my salary into the new account. On the 9th of August i got a notification saying i withdrew R500 from my Nedbank credit card.The following morning I received my credit card statement,which indicated multiple transactions that were made from the 22nd July with a played Vodacom reference,exactly the same as the R30 transactions that were made on my student cheque account. This time I did not receive any notifications unit the transactions summed up to R3480.0. So i called Nedbank,a lady called Una Ndou answered the phone and told me she couldn't help me over the phone,i must go to fillfill in a ***** form at my branch. So i told her I'm at work i cantor go to my branch and whoever is *****ing my money will continue.She told me she will block my card in the meantime. When I got to the branch the lady that was assisting me told me they don't have ***** forms and she can't assist me coz whoever is *****ing my money is a family member. I insisted she assists me,she then said i must call the ***** department coz she can't assist me.Enerst from the ***** office, he said I must go back to the lady that was assisting me and ask for ***** forms.Suddenly she new the forms but she said her fax is not working i must go fax the forms elsewhere. Ernest also said I must open a ***** case at the police e station.The police e requested an investigation report from Nedbank indicating where the transactions were made and by whom.

The following Monday i called Ernest from the ***** office and told him what happened.He now suddenly couldn't assist me because my case was not ***** but theft and it was my family member. He then gave me an email address i could use to send the ***** forms.

A few days later i called and asked for the manager, Leanne,she promised to assist me.This afternoon i received an email saying I'm accountable for the ****** money. Nedbank sent me a letter and referred it to a ***** report.This so called ***** investigation report doesn't provide me with proof of what they are saying. I feel like someone from Nedbank is *****ing from me and the entire organizations is shady and not willing to assist me.

I can't go to the police with a letter from Nedbank claiming my family stole from me.I demand an actual investigation report. Nedbank is claiming i was careless with my pin but the transactions were while my cards were in my pocket