CV
Chris V

1 reviews | Active since Jul 2015

29 Apr 2019, 16:15

NEDBANK STOLE MY CHILD'S BIRTHDAY!!

On Saturday morning 27 April 2019, I received an sms to inform me that my cheque account is overdrawn. I found this strange because I still had some money in there. Upon further investigation I discovered that my account was debited for R979.37 (without my consent) as payment towards my credit card. The new balance was minus R201.31. Because it was a public holiday, the legal division of the credit card department was closed and nobody could assist me.

The result was that we had to CANCEL all my son's birthday arrangements that we had made.My wife is currently unemployed and with the account overdrawn, we had money for food or petrol for the rest of the weekend. What angers me the most (over and above explaining to my son that we had to cancel his Birthday arrangements) is that this gets done without permission or prior consent. I have an arrangement in place to pay off my credit card and although financially we cannot afford it, I STILL make an effort to pay Nedbank every month.

I am disgusted with what Nedbank did and I will now be closing my cheque account with them so that THEY CANNOT ***** MY MONEY ANYMORE!!

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Replies (1)
Nedbank
Nedbank's reply29 Apr 2019, 16:23
Official

Dear Chris
 

We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution.

 

Kind regards
Client Service Support