Nedbank Stockbrokers

Good day, ATT: NEDBANK STOCK BROKERS After selling all my stock and clearing the account, I requested to close the account on 10 September via e-mail as stated in the "Procedure to close account" , on Nedbank Stock Brokers Web site. Nothing, I had to escalate. Finally I get on 20 September 2020 a message that they need my ID. The necessary document was send the same day. Nothing yet again. I picked up from the account that there is now suddenly an outstanding service fee. I paid that on the 28 September 2020 and requested yet again to close the account. I did get an acknowledgement back from a dispute analysis that he will investigate, but never heard anything ever again. On 25 October 2020 I raise yet another complain stating that the requested account is not closed yet again. Too this day I did not get any response just total silence. Please can I get somebody at Nedbank Stockbroking that is prepared to pay any money back to my registered bank account and close the account once and for all. Thanks